楼主#更多 发布于：2015-05-29 09:31
How are you? Nice to See you in Hk toys and games fair.
I am Richard from Tai Xing Yuan Co; LTD..We manufacture and export toys for 12 years.
In the booth..
You are interested in our new theme intelligent building block.
And request me to send you our catalogue with price..（这句就是强加给客户的，客户在展会根本没有问过我们一只产品，只是拿了个目录就走了，也没有叫我要目录跟报价）
Now I have finished the catalogue..Can I send you for reference？
All our toys pass the CE test and use the eco-friendly material.We 100% confirm they are safe for children.
Wait for your kind reply. Have a nice day!
Yes it was very nice to meet you at the recent Hong Kong Trade Fair, I hope it was very successful for you and your company.
Yes I would also like a catalogue and pricing.
Hi Mr Brett,（加个MR，感觉特别有礼貌）
Hope your company can find the best suppliers in the fair too..We would like to be one of your suppliers if possible.（上个邮件，客户有礼貌的跟我们寒喧，那我们也是要有礼貌的回应。客户祝我们成功，那我们就祝他找到好的供应商，顺带希望我们能成为他的一个供应商。在此之前楼主已经看过客户的网站了，那些产品绝对是中国货，另外又想起客户说去过上海展，在一搜索上海一些玩具厂商，再次验证客户是从中国进口的，产品相对比较高档，而且是从上海采购居多。）
Let us back to our email.Please kindly see the quotation list and the catalogue in PDF.
Please kindly choose your favourite items.Our best sell items are the block which can make 5 models or 8 models..
Such as TX9240266,TX9240267 and TX9240248.（引导客户去看报价中的几款产品，楼主说的招基本都用上了）
Further more,we are very pleasure to send you the samples if you want to check the quality or design..
Wait for your kind reply! Hope we will have the win-win cooperation..
Thank you for your quote!
I have a quick question, the price for TXY09910193-95 is for 16 pcs so it would work out to $1.20 per item and do they come in a CDU?
Good day!If you are interested in our animals set.We can arrange a full sets of animals.
We will offer it free for u to check the quality.And we want to know if you can give us your courier account.Then we can send the samples to you..（这个邮件没什么亮点，平常的邮件，如果大家有更好的让客户有回应的邮件，请赐教）
Sorry for the late reply it has been very busy.
I would like to organise the following samples, can you please pack them into cartons and let me know the weight and dimensions and I will let you know the freight company to use.
Just one of each.
Ah, All of our customers are busy after the fair..Well noted with tks..
We will need a little time to arrange the samples..3-5 days..
I will inform you the details when the samples are ready..
Thank you and have a good day!. Take car!
That is a shame that you do not have the samples we require at the moment and I understand it is CNY and we do not have much time until our trade fairs. It might be better not to worry about the samples for our trade fairs and look at doing a small order at the end of March and that will give me the samples I need as well as a bit of stock for my customers to trial.
Let me know your thoughts on the above.
Thank you very much for your reply..Thank you to give us the very useful information in the email.Can you please kindly tell me the time of the trade fair?
And I will confirm with our factory to check if we still have time to finish all the samples.Then send to you in time.
But I still think it is not so easy..They tell me it is about 10th FEB 2015 to complete the samples.
For the trail order..It is appreciated if we can win the first cooperated chance.
As the animal series are our new line of toys..So all of our customer are very interested to order..XXXXXX(一堆说产品优势跟性能的话）
We will need the samples to arrive by the 13th of February so we can organise marketing and pricing and pack and send to Sydney, so it will not leave us much time.
We have finally finished our trade fairs and back to normality. Both fairs were very quite as Australia is going through an economic slow down so the retailers are being very careful with their money and the depreciation in the Australian dollar of around 15% did not help either.
The retailers liked your products, the main comment was that there is some similair products like yours on the market already, so they based all their decisions on cost and they found them a little bit expensive compared to others on the market,I have the sales people taking them around to their customers that we missed at the fairs, so I hope that will be a more positive response, I will revert back soon.
Thank you for your email!Hope your company will have the harvest season after the fair..
We really know the economy condition in Australia now..It is really not easy for you and us now..
It is our promotional season till next month..We can offer at most 3% discount for all the items..
So please kindly do the adjustment if it can reach any order..（其实根本没有PROMOTIONAL SEASON,楼主 自己编的）
Richard again..For our promotional season..
I forget to inform you one thing..Even if we make discounts.But all the products will keep the good quality..We will not replace even one smallest screw..We will cherish all the chance to cooeprate with you.
How are you?We all know the situation in Au is not good..
But one of our Australian customers still want to import some toys from us..So we would like to know if we can do anything for you?Now we accept any testing order..Even the order quantity is not large..
Anyway, we will do the best to support if we can .
Hi Richard,Sorry for the delay in getting back to you.
I agree a smaller trial order might be the way to start with your products and get some product into my clients shops so we can do a larger order for the second half of the year.I will try and work with you, do you have products that are in stock or I can add to your current order production, just let me know what products you are currently producing.The Australian customer you mentioned are they also going to be selling the XXXX range?
Hi Richard,Please give me a few days and I will get an order together for you.What is the lead time or manufacturing time for the XXX range?（楼主已经快成功了）
Hi Richard,Yse it was good to have a break and spend some time with my family.I just wanted to update you on the order, I am just trying to work out my best option for freight, once I have decided on what I am doing I will come back to you.
Thank you for the information, the order is not urgent, it is just a balancing act this time of year, as I have a lot orders I am doing at the moment and just making sure I budget right for each order.
I have spoken with my freight forwarder and because we have over 10CBM an LCL shipment does not offer much value, so it is better to go with a 20ft GP even if I don't fill it to capacity. I would like to explore all my options with your company and noticed that you have a variety of products to offer, are able to offer me some information and pricing on some of your products that are very popular and that I can buy in 5-10 carton lots.
接着客户就已经确认了上面说的那些产品的单子了，楼主给客户说了所有的产品只有15个立方的货，楼主立即建议他ORDER A 20GP.
Good day!Yes, it is better to order a 20gp if the goods have more than 10CBM..But it means we need to pay some more FOB cost...It will be about 300 US Dollar.
So as you said..We need to try to offer you some more products to add in the container..As we are new developper in Au market..
Our bubble guns are selling well in Au..And some of our educational toys.Such as toys projectors and drawing board set..I will show you when available.
Actually, I surf your website for many times..
The web: www.XXXXX.com.au (It seems I can not open this website today!)
Thank you for letting me know about the Sitrade website. How did you find out about XXXX website?
We are about close the XXXX website and replace it with a more professional website and that is why a mixed container would be very beneficial as I can take care of the wholesale side of the business and at the same time get some variety for the new website as every product on the new site will be imported.
Yesterday I sent you the revised catalogue..You may realized the price is a little different..We feel so sorry that we make a mistake.After have a meeting and discuss with our boss,we will take the responsibility for it.We will make the 2% discounts on the revised catalogue..
标题：Apologize for the mistake of our toys quotation--Tai Xing Yuan
This is Mike, The general manager from Tai Xing Yuan Trading Co., LTD.
We must apologize for our fault.When Richard sent you the last offer,we made a serious mistake.The price was totally wrong.
At that moment,I was on businees trip outside when Richard telephoned me to give you the better offer .
I should have checked the offer again before sending to you.
Sorry to bring you some trouble!!To show our sincerity,Can you please accept we make 2% discounts on all the new toys in the catalogue.
Wating for your kind reply.
Mike-General Manager（楼主不会告诉你们，其实两个邮件都是出自楼主的手，下面老板写的这个邮件，只是楼主用老板的邮箱发的，在此谢谢百度上的那个帖子，给了楼主很大的启发。在此，降价是势在必行的，因为出了错误，总是要有所补偿的，不然客户心里绝对不平衡，而且我们也要先下手跟客户说大概降多少，不要反而让客户自己来跟你提降价幅度，因为他们的要求你绝对吃不消。楼主 想给客户降价3%,但是不能一下就亮出底牌，感觉客户一定会再来BARGAIN。所以楼主小小的留了一个点的折扣。）
All good Richard, no problem what so ever.Please send the right pricing as I will try and finalise your order tomorrow.
I understand your email now in regards to the pricing, the pricing you sent me originally was a mistake because it was to low, where I thought you meant it was to high.
The pricing has increased by around 10%, which will make a big difference to my original order that I had almost completed, so I will have to start again, I will try and send the order today if I do not get sidetracked.With the products you sent on the catalogue, as I have not seen them is it OK to order one to two cartons of the product, this way I can have a look at a larger number of your products, if not that is fine I will try and limit to a smaller number of lines.
First we wanted to quote for you based on 20GP..But finally we make the wrong price based on 40HQ.That leads to the difference..You know the price for 40HQ and 20GP is different.I discuss with our boss again and decide 1% more profit will be offered to you..（谈判的时候，楼主经常把老板搬出来，我们那可怜的老板已经被摧残的不像样了，另外把原本就要给客户那个点，挤出来给客户）Totally you will have 3% discounts for all new items..And we will have 3% profits.
But don't worry about the quality..We will keep it same as before even we make the discounts..Hope it will help you to decide the items today.
Further more,we will bear the cost of the change of the charger.（又给了一点点小优惠）
Thank you very much for your email and you are right quality is very important especially for ongoing orders.Being able to a mixed conatiners of small amounts of each item is very beneficial to our current business model and we could be doing a number of orders with you if this trial order works well.On the order you will noticed I have put sample next to some of the products, if possible can you put these in the container as I would like to have a look at them for future orders, also you will notice that on some products I have put sample ctn? which means I am willing to purchase a carton of that product to have a look at for future orders, otherwise just one to look at will be fine.
Good day!As the consideration of Children's Day is coming..It may be better to arrive in your port before Children's Day.
May be you can have a good sales on that Day.So we arrange and suggest our factory to finish the order on 5th May,2015...
But only a try..Because we need to control the quality at the same time..I will inform you if any change..
The shipping time from China to Melbourne is about 17 days..
Actually, this must FOB Shenzhen port..FOB Shantou port needs about 20 days..
But to catch the schedule and vessel..We will try to make it FOB Shenzhen port to short the shipping time.
Even we need to bear some more FOB cost..
Now this is only my plan..I can not confirm it can be 100% proceed..But we will try.
Now can you please kindly tell me the information of your shipping agent.
We can discuss with him to save some time if possible.
Thanks for letting me know about the double up on the website.We have just finished unloading your container and all the products look great and I think they will sell very well and it will not be long before we place another order.Although we did have a lot of damaged stock from squashed cartons, so I might need some new packaging in the future to repack the damaged ones we cannot sell.
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