你好,欢迎来到阿里巴巴外贸圈 注册 登出
cn220098143
外贸本科生
外贸本科生
  • 用户名cn220098143
  • 粉丝285
  • 发帖数796
  • 铜币115枚
  • 威望6点
  • 活跃读者
  • 外贸达人
  • 社区居民
  • 忠实会员
  • 行业专家
阅读:831回复:5

[干货分享]'同频共振"," 花香蝶自来"---吸引力法则--之我的意大利客户

楼主#
更多 发布于:2013-06-14 17:01
和客人Cristina“勾搭”上是在上个月的5月21,周二。
客人是主动询盘来的,发的是主账号,老大分给了我处理。
一看是意大利的,5:29pm,正好是他们上午,于是我就马上回复了邮件。
 
1回合
(C:我的客人  M:我自己meggie)
C:
Good morning from XX COMAPNY Italy.
We are looking for the attached velvet butterfly that we need in colour OFFWHITE and AMETHYST as picture.
Is it an article that you can produce?  If yes, please kindly inform us about price and eventual moq.
Thanks, regards


(刚刚开始做外贸的时候,收到邮件总是太high,还没有认真看,就兴冲冲地复制粘贴打印资料给老大报价,后面常常被批,“你有么有看尺寸啊?这个比列都不协调”“xx什么材质啊?不清楚,我怎么报价”。。。系列。 慢慢学乖了,先自己审核一遍,如果自己都看不懂,说不清,等到老大问的时候怎么回复呢)
 M:
 Hi C~~
Thanks for your inquiry.
How about the material of purple stuff, is it crystal or plastic ?How about the size?
We can produce this products, what about the quantity ,so that we can make a more accurate price for you?
 
Thanks&best regards

~~~
2回合
Hi Meggie and thanks for your prompt reply and also thanks for your smiling faces that lighten up the day…….. It’s a very nice way to introduce yourselves!
I try to reply to your questions:
1)      The front part is velvet and the beads are in plastic.
2)      The size is on the picture, length about 23mm
3)      Quantity : still unknown…… We want to use this article for our next collection and it’s therefore very difficult to know now the quantities that will be sold. It’d be great if you could submit me a price for a sampling of 2-3,000 ps and then for production of 5-10.000 pcs and over.
Pls feel free to contact me for any further info you might neeed.
Thanks again for your support
Best regards
看到么(红色字体部分),客人与众不同的回复,让我happy了。同理,俺们回复邮件,也不要太死板。因为我们自己都腻了那几句,更何况客人呢。
还有,我的签名里,配了一张图片,客人知道是和我在聊,而不是别人。这样她就记得我咯。
再一个,客人打开邮件的时候我是笑得很high地对着她。
与此同时,我发现客人很有心,而且很nice。
我说了“同频共振”,既然大家互有好感了,那么坚冰打破了,后面的工作就好开展了。于是和客人谈细节
Hi C


Thanks for your prompt reply and I feel very happy  that you  felt happy when seeing my smiling face:)
Thank you very much:) 。。。。。(确认细节省去)


(我觉得我这开头,正好和客人的相互呼应。气氛轻松ing~)
 
3回合

Hi Cristina
Hi Meggie, see my replies here below in red:



Thanks for your prompt reply and I feel very happy  that you  felt happy when seeing my smiling face:)

Thank you very much:)
Thanks to you…..!!!
客人的回复更可爱,有木有~~ O(∩_∩)O哈哈~,每一行都是在我的邮件下面用红笔写的。虽说,我们以前上学的时候,老师告诉大家,红笔必要轻易用,不好,有冒犯的意思。
BUT ,俺的客人,这说明她很“热情”。
 
4回合 报价
5-22 提交报价
Hi Cristina
 
You are a very special ,kind person.I like your style :)
有点拍马屁之嫌,但我实在是喜欢她
Enclosed is the quotation for you reference .
 
Any questions please feel free to ask me.
Await for your reply.
Thanks

5-23 跟进
Hi Cristina
 
How are you?
Please let me know your ideas about the quotation, we are glad to  make samples for you check quality first.
Hope we can do business together in the future.
 
Thanks
---客人回复 Fedex 寄样
Dear & smiling Meggie,
sorry for delay in replying but I was busy with a customer.
The price is quite high….  We were expecting a quotation around 0,12 – 0,13USD also for the first trial order.  Is there something you can do for us in order to give us more possibilities of selling this article in larger quantities for production?
Think about it pls and, in the meantime, I’ll send you tomorrow the samples by courier so that you can better see the kind of velvet that is the most importing thing on this article.
Pls kindly contact me once you receive the samples.
Many, many thanks for your kind attention and best regards


Cristina

-----接下来等待样品,同时寒暄问Fedex追踪号
5-29收到样品后马上告诉客人,并迅速报价。
5-30客人对报价很满意,还主动提问我们能做的款式去我们网上选了几款他们需要的。

(小插曲,本来是每款达到5000-10000pcs才有的那个单价,客人或者是误以为总数或者是有心试更低的价格,但是从头到尾,一直那么爽快,我也就给了她最实惠)
当然,少了多少,为什么少,为也是和她说清楚了的
说她很有诚意,我们也表诚意啦之类。。

5回合
继续跟进。沟通细节
6-5给客人PI
Dear Cristina
 
Please kindly have a look at the attached PI and let me know what you think.
 
Many thanks
客人爽快答应付款

Dear Meggie,
it’s OK, thanks.
We’ll pay the whole amount (not the 70% deposit) within tomorrow and I’ll send you copy asap.
I count on you for the quality and also for the production time…….. Try to shorten it as much as possible pls.
Thanks and best regards



~~~
现在在打样中

结:抓住客人的性格特点切入,用一点新意回复,及时沟通,多点服务意识和换位思考:)和大家共勉!

喜欢2 评分0

最新喜欢:

cn1511529520排名查询 dqshumin懒羊羊
dqshumin
外贸研究生
外贸研究生
  • 用户名dqshumin
  • 粉丝23
  • 发帖数250
  • 铜币114枚
  • 威望0点
  • 社区居民
  • 忠实会员
沙发#
发布于:2013-06-15 08:45
回复(1) 喜欢(0)     评分
cn220098143
外贸本科生
外贸本科生
  • 用户名cn220098143
  • 粉丝285
  • 发帖数796
  • 铜币115枚
  • 威望6点
  • 活跃读者
  • 外贸达人
  • 社区居民
  • 忠实会员
  • 行业专家
板凳#
发布于:2013-06-15 09:21
我家沙发给 “您” 坐了,哈哈,超豪华的版的,O(∩_∩)O哈哈~
回复(0) 喜欢(0)     评分
cn1510036532
外贸新生
外贸新生
  • 用户名cn1510036532
  • 粉丝4
  • 发帖数5
  • 铜币4枚
  • 威望0点
地板#
发布于:2013-09-24 09:03
写的很仔细
写的很仔细啊,就是我铜币少哈
回复(0) 喜欢(0)     评分
intersonictech
外贸本科生
外贸本科生
  • 用户名intersonictech
  • 粉丝32
  • 发帖数300
  • 铜币139枚
  • 威望0点
地下室#
发布于:2014-04-02 12:26
不错,生意做的轻松而又愉快。
回复(0) 喜欢(0)     评分
cn1500316281
外贸研究生
外贸研究生
  • 用户名cn1500316281
  • 粉丝30
  • 发帖数218
  • 铜币517枚
  • 威望1点
  • 社区居民
下水道#
发布于:2014-04-18 12:03
看起来很不错的说 嘿嘿
15-Year Water Treatment Manufacturer; Supply Aluminum Sulfate, Alum, PAC, PFS, PAM...86-18653300192
回复(0) 喜欢(0)     评分
游客